Mother is upset at Southwest Airlines because she overheard an employee making fun of and laughing at her name. The kids name is: Abcde….pronounced ab-city.
Traci Redford said she was boarding a Southwest Airlines flight home to El Paso, Texas, with her 5-year-old daughter when she overheard an airline employee mocking the little girl’s name, Abcde (pronounced ab-city). Now the airline has apologized to the mom and daughter in a public statement.
The incident occurred at John Wayne Airport in Orange County, Calif., according to news affiliate ABC7 in Los Angeles. The Redfords were preboarding — as they usually do because Abcde is epileptic — when the Southwest Airlines gate agent started laughing and pointing at the child and making fun of her unique name to fellow airline employees. “I turned around and said, ‘Hey, if I can hear you, my daughter can hear you, so I’d appreciate if you’d just stop,’” Redford told ABC7.
Redford said her daughter was within ear shot and asked her, “‘Mom, why is she laughing at my name?’” according to ABC 7. “I said, ‘You know, honey, not everybody is nice. And not everyone’s gonna be nice, and it’s unfortunate,’”
What Redford didn’t find out until later, though, is that the unidentified employee also took a picture of the girl’s boarding pass and posted it on Facebook to take her name shaming public. But another social media user alerted the mom of the post after reporting it to Southwest Airlines. Redford then issued a formal complaint to Southwest Airlines and pursued it for two weeks but never got a response.
I will the employee was wrong for posting a picture of the kids boarding pass on Facebook. If I had young children, I would be upset if anyone posted anything on theme on social media without my permission.