Just how the hell does this happen?
Sorry, but with all the scanning and double-checking that takes place this should not have happened.
But given the passengers whining about not having had announcements made in French then, fuck her.
Lucie Bahetoukilae, a French woman who does not speak English, carried a boarding pass that read, “Newark to Charles de Gaulle,” reports ABC 7. She approached the gate listed on the pass, where a flight attendant scanned her ticket before she boarded the plane.
With her niece acting as translator, Bahetoukilae recalled approaching her seat – 22C – only to find it already occupied. Bahetoukilae said the flight attendant came over to look at her boarding pass before assigning her a new seat.
Three thousand miles later, Bahetoukilae disembarked at SFO, where she reportedly waited an additional 11 hours before boarding a flight back to Paris. In total, she claims to have been traveling for 28 hours.
U.S. Senator Bill Nelson says he thinks the airline industry has become anti-competitive and is hurting the flying public. According to the AP, Nelson says air travelers often tell him they “feel like they’re being treated as self-loading cargo rather than as valued consumers.” Passengers are also using their cellphones to hold airlines accountable by recording incidents that show travelers being treated unfairly.
Bahetoukilae said she did not realize that the airline had changed her flight’s boarding gate. She told ABC that United did not make a gate announcement in French or notify her by email.
United gave Bahetoukilae a flight voucher and said they were “working with their team in Newark to prevent this from happening again.”
The airline has repeatedly made headlines in past weeks, most notably for an incident in which a passenger was dragged from a flight.
“This is not about money,” Bahetoukilae’s told ABC, “This is about United getting serious with their employees.”